Polished, Solid and Feature Rich Next Gen AV for SME / Enterprise Environments.
We migrated from Panda 360 adaptive defense after Trend became our MSP providers' recommended next-gen AV solution. Being able to …
Overview
What is Trend Micro Worry-Free Services Suite?
Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and…
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Senior System Administrator
CISA-INFORMATIQUE (Information Technology & Services, 11-50 employees)
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What is Trend Micro Worry-Free Services Suite?
Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well…
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What is Trend Micro Worry-Free Services Suite?
Trend Micro Worry-Free Services Suite Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found that Worry Free Services Advanced by Trend Micro provides hassle-free cloud deployment, eliminating the need for internal infrastructure and specialized teams for endpoint protection. The antivirus software effectively protects digital assets and intellectual property, ensuring a secure environment for users. One of the key benefits of this solution is its satisfactory performance, with minimal resource consumption from the operating system. Administrators appreciate the cloud-based nature of the solution, which allows them to manage policies and make changes remotely. Additionally, the software is continuously updated, providing reliable protection against malware and passing ethical hacker tests.
Another important use case of Trend Micro Worry-Free Business Security is its ability to protect companies from virus and malware infections. Over the past two years, this software has successfully safeguarded organizations from these threats, providing peace of mind to users. Another advantage is that the software has little to no impact on the performance of workstations, servers, and other end-user devices, ensuring uninterrupted productivity. The cloud-based deployment of this solution also comes in handy after a server crash or other emergencies that require alternative applications. Furthermore, users appreciate the centralized management provided by the cloud admin console, enabling easy control and administration for IT professionals. Lastly, Trend Micro Worry-Free Business Security delivers reliable protection and security when accessing the internet and downloading files, adding an extra layer of defense to organizations' digital activities.
Hybrid Deployment Option: Several users have praised the hybrid deployment option of the product, which allows them to have control over their environment whether it is on-prem or in the cloud. This flexibility has been highly advantageous for organizations with diverse infrastructure setups.
Ease of Maintenance and Updates: Many reviewers have expressed appreciation for the ease of maintenance and updates provided by the product. They highlight that updates are available as soon as they are released, without requiring any additional actions from the user. This streamlined process saves time and effort for IT teams.
Compatibility with Cloud and Collaboration Platforms: The compatibility of the product with popular cloud and collaboration platforms such as Office 365, Google Mail, and On-Cloud Storage has been seen as a valuable feature by a number of users. This integration allows for seamless protection across multiple environments, making it convenient for organizations using these platforms.
Cons:
- Installation Process: Some users have expressed frustration with the installation process as it requires an agent to be installed on the protected computer. This additional step can make the setup more cumbersome and time-consuming.
- Lack of Notifications: Several reviewers have mentioned that there are instances where the infected host does not receive alerts and notifications. Instead, these messages are solely directed to Control Manager, potentially causing delays in detecting and addressing security issues.
- Limited Capabilities: A number of users have felt that the software lacks certain capabilities found in more robust platforms within its price range. These missing features may limit the effectiveness of the solution and require organizations to seek additional tools or compromise on their security requirements.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
We migrated from Panda 360 adaptive defense after Trend became our MSP providers' recommended next-gen AV solution. Being able to centrally manage all devices within the business from a cloud console (Around 150), we needed the ability to set different device profiles for different business needs, along with real-time reporting.
- Real Time Reporting.
- Next Generation Streaming Analysis.
- Profile Configuration to suite.
- Easy Deployment.
- Good Value.
- Granular Web Reputation Controls.
- Some Configuration areas are limited.
- Installation speed can be slow even on modern devices with enterprise-speed net connections.
- Revisions to Web Categorization globally is clunky.
- Lacks Device controls such as remote reboot.
91.42857142857142%
9.1
- Granular Browsing Control is a boon for safety and focus.
- Live dashboard of the enterprise environment is surprisingly bountiful in detail.
- Very much "Fire and Forget" Solution once configured.
- Profile Configuration was by and large self explanatory.
- The Web Ui was well designed and flowed nicely.
- Agent was built efficiently and was extremely stable.
- Scheduling of tasks wasn't as well fleshed out as I'd like.
- Missing some basic functionality like trigger reboot of device from agent.
- Automating reports is limited.
Yes
A well-rendered web UI that dynamically scales to the device.
January 01, 2024
Good Value Product
Trend Micro Worry-Free Services Suite is used for basic protection of endpoint. It is used in small businesses with a low IT budget. It secures Windows devices (servers and desktops), Mac, iOS, and Android by combining machine learning with various threat protection techniques where protection against ransomware and advanced attacks becomes optimal.
- Solution SaaS
- Endpoint Protection
- Extended Detection and Response
- Email Security
- Managed Detection and Response (MDR)
- URL filtering
76%
7.6
- Good ROI
- Easy to use
- Cloud console
Trend Micro Worry-Free Services Suite is less expensive and easier to implement. It also has better visibility on the market. It has a complete range of other solutions allowing us to offer other versions or more complete products such as Trend Micro Worry-Free Services Suite Advanced, Worry-FreeXDR, or Worry-Free with Co-Managed XDR. It also has good results in market studies.
Trend Micro has been our main AV and security software for a few years now. We use it company wide and have had very good results with it. Our installation allows me to manage everything from the cloud admin console through locally installed agents on the end point devices. This product gives us peace of mind that we are protected when going online and with downloads.
- Very granular control settings like URL filter/block and separate policies for servers vs workstations.
- Password restrictions on exiting and uninstalling the software on the end points.
- You can force updates and scans at any time from admin console.
- Price increases regularly.
- When you actually want to uninstall the agent, sometimes it will refuse to do so. Luckily TM has a special uninstall tool if needed.
- Can take awhile to dial in the thresholds against false positives.
- It was a step up from what we were using before and has been a solid tool.
- For the number of sites and malicious files blocked I'd say it is a good product at a good price.
- Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.
Trend Micro is a good product and does well against the competition. Cost and functionality are right in the sweet spot when it comes to ROI. We have used some freeware as added protection with this product and probably didn't need to. The offering is robust and has many add-on components available as well.
August 09, 2019
Trend Micro is less ideal for Apple users
We use Trend Micro on all our MS Window deployments across all organizations. The anti-virus software protects our digital assets and intellectual property. As a cloud solution, it allows us to run lean on hardware which is important to our company. Simple install and uninstall is important for a thin IT Department.
- Cloud management reports.
- User management.
- Administration tools are intuitive and easy to use.
- Apple Mac client is troublesome.
- Policies are clunky and difficult to understand.
- Security Agent dashboard lacks tools needed to remediate problems.
- Technical support was less than satisfactory.
- Positive - Cloud managed means we don't need dedicated VM to manage A/V.
- Negative - Lots of lost time troubleshooting issues with Apple deployments.
- Negative - Lost time due to inadequate support.
- Positive - Easy deployment on Windows end points for lean IT department.
Trend Micro was initially chosen as it was what our MSP suggested. As we have grown we have realized it doesn't work for us and have been migrating our endpoints to Webroot SecureAnywhere endpoint protection and have been very happy. It is less expensive and improves in many areas that Trend Micro lacks.
Sophos has been used before and is a great product however there is a high price tag.
Sophos has been used before and is a great product however there is a high price tag.
Trend Micro Worry-Free Business Security is used organization-wide to protect all end-user machines, Windows terminals, Windows servers, and company-issued mobile devices. We used to use an on-premise version of Trend Micro until a server crash left us stranded. After reviving the rest of the company infrastructure, we decided to source as many cloud-based alternative applications as possible. Trend Micro Worry-Free Business Security is one of those.
- Policy creation: each type of device (server, pc, mobile) can have its own policy type, and can be even further separated into device locations or department groups.
- Agent creation and rollout: enrolling a device into the system is super simple and can be completed by just sending the user an email with very simple instructions to complete the installation, or a system admin/tech support can manually download the installer to the machine if needed.
- Tech support: their support staff is excellent and willing to go the extra mile to help! I've contacted them via email and the support portal and the response time is extremely prompt, and I've got a resolution or answer to my questions within the first 2 conversations, if not the first response.
- Sales: upon renewal, I did have to reach out myself to confirm the renewal of our agreement, but it didn't take long to confirm. You'd just think someone would reach out to me ahead of time to set up the renewal agreement.
- Agent uninstalls: Occasionally when you remove an agent from the portal it "should" complete an uninstall of the client the next time the PC connects and comes online, but I've noticed that that doesn't always work, and I'll have to manually uninstall using the uninstall password to free up the license.
- It's greatly reduced our network vulnerability to attacks or malware.
- Increased our security risk audit score just by having all our PC's up to date and free from malware.
- It's like a second firewall for each agent -- protection from the outside is important, don't rely on just a network firewall! Trend Micro client software can act as another firewall on each machine with the proper policy configuration.
Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.